Privacy policy
Last updated: 25 May 2026
This Privacy Policy describes how Nizami Farms ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website at nizamifarms.com, use our mobile applications, place an order with us, message us on WhatsApp, or otherwise interact with our services (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, mobile app user, or another individual whose information we have collected.
Please read this Privacy Policy carefully. By using our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use our Services.
Quick summary
If you don't want to read the full policy, here is what you need to know:
| What we collect | Why | Who we share it with |
|---|---|---|
| Name, email, phone, delivery address | To deliver your order | Shopify, payment processor, delivery rider |
| Order history and preferences | To improve your experience and run the business | Internal use, Meta (for ads) |
| Device information and app activity | To keep the app working and fix bugs | Sentry (crash reports), Meta (ads) |
| WhatsApp messages with us | To respond to your queries and send order updates | Meta (which operates WhatsApp) |
You can delete your account at any time from the mobile app under Account → Delete Account, or by emailing support@nizamifarms.com.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices, our services, or for legal reasons. We will post the revised policy on our website and in the app, update the "Last updated" date, and take any other steps required by law. Material changes will be communicated to active customers via email or in-app notification.
What personal information we collect
The information we collect depends on how you interact with our Services. The categories below cover everything we collect across our website, mobile app, and WhatsApp communications.
Information you provide directly
Contact and identity information - Full name - Email address - Mobile phone number (used as your primary WhatsApp contact) - Delivery address, including area, city, and any landmark notes you provide
Order information - Items you order, quantities, and any cut preferences or notes - Order date, time, and delivery scheduling preferences - Payment method selected (cash on delivery, bank transfer, card) - Order amount and final invoiced amount
Account information - Authentication method used to create your account (Sign in with Apple, Sign in with Google, or email with one-time code) - Display name and profile preferences - Saved addresses and your default address selection
Customer service information - Messages, photos, or other information you send us via WhatsApp, email, or in-app communication - Feedback, reviews, and any complaints or replacement requests - Voice notes or call recordings if you call our customer service line
Information collected automatically
Device and app information When you use our mobile app, we automatically collect: - Device type, model, and operating system version - Mobile app version - Language and region settings - Approximate location based on IP address (not GPS coordinates) - Anonymous device identifiers used for crash reporting - Time and date of app usage - Screens visited and actions taken within the app
Website usage information When you visit nizamifarms.com, we automatically collect: - IP address - Browser type and version - Pages visited, time spent, and click activity - Referring website - Cookies and similar tracking technologies (see Cookies section below)
Crash and error reports We use Sentry, a third-party crash reporting service, to capture technical information when the app crashes or encounters an error. This includes: - Stack trace of the error - Device and OS information - App state at the time of the crash - An anonymous user identifier so we can see how many users are affected by a given crash
Sentry does not receive your name, email, phone number, or order content.
Information from third parties
We receive information about you from the following third parties:
- Shopify, who hosts our online store and processes your orders, shares your order information, customer profile, and payment confirmation with us.
- Payment processors confirm your payment status and provide transaction reference numbers. We do not receive or store your full card number, CVV, or bank login credentials.
- Apple and Google, when you use Sign in with Apple or Sign in with Google to access our app, share your name and email with us so we can create or link your account.
- Meta, which operates WhatsApp and our advertising platforms, may share aggregated data about how you interacted with our ads.
- Delivery service providers, when applicable, share delivery confirmation, GPS-based ETA information, and delivery failure reasons.
How we use your personal information
We use the personal information we collect for the following purposes:
To provide our products and services
- Process and fulfill your orders
- Schedule and route deliveries to your address
- Send you order confirmations, dispatch notifications, and delivery updates via WhatsApp, SMS, email, and in-app notifications
- Send you the final invoice once your meat has been cut, weighed, and packed (since prices vary slightly based on actual weight)
- Maintain your account, save your delivery addresses, and remember your preferences for future orders
- Process payments, refunds, returns, and replacements
- Respond to customer service requests, complaints, or queries
To communicate with you
- Send transactional notifications about your orders (these are always sent regardless of marketing preferences, as they are essential to fulfilling your order)
- Send you marketing messages about new products, seasonal offers, and Qurbani bookings (only if you have opted in or are an existing customer; you can opt out at any time)
- Notify you of changes to our Services, Terms, or this Privacy Policy
To improve our Services
- Understand which products are most popular and which areas have the highest demand
- Identify and fix bugs, crashes, and performance issues in the app
- Analyze trends in customer behavior to plan inventory, expand delivery zones, and design new features
- Test new features and improvements
For marketing and advertising
- Show you ads on Facebook, Instagram, and Google for our products
- Measure the performance of our marketing campaigns
- Build audiences for advertising based on aggregate customer behavior
For security and fraud prevention
- Detect and prevent fraudulent orders, unauthorized account access, and abuse of our Services
- Protect our team, customers, and business from harm
- Comply with applicable laws and respond to lawful requests from authorities
To comply with legal obligations
- Maintain records required by tax, commercial, and consumer protection laws in Pakistan
- Respond to legal process, court orders, or government requests
Cookies and similar technologies
Our website uses cookies, pixels, and similar tracking technologies to recognize you across sessions, remember your preferences, analyze how the site is used, and serve relevant advertisements. Specific third parties we work with include:
- Shopify, which uses cookies essential to running our store. See https://www.shopify.com/legal/cookies for details.
- Meta (Facebook) Pixel, which tracks website conversions and helps us serve ads on Facebook and Instagram. We share purchase events with Meta via Shopify's Conversions API integration, including hashed email and phone for event match quality. Meta does not receive your raw email or phone.
- Google Analytics, which we may use to understand site traffic patterns.
You can control cookies through your browser settings. Blocking cookies may cause some features of our website to stop working. Cookies are not used in our mobile app.
How we disclose personal information
We disclose your personal information to the following categories of third parties:
Service providers we work with to run our business
| Service provider | What they do for us | What they receive |
|---|---|---|
| Shopify | Hosts our online store and customer accounts | Order details, customer information, addresses |
| Vercel | Hosts our application backend infrastructure | All API request data, in transit |
| Neon | Hosts our application database | Customer profiles, addresses, app session data |
| Sentry | Captures crash and error reports from our app | Device info, error details, anonymous user IDs |
| Meta (WhatsApp Business API, Conversions API, Ads) | Sends WhatsApp notifications, receives ad conversion events, serves our ads | Phone numbers (hashed for ads), WhatsApp message content, purchase events |
| Resend | Delivers transactional emails such as verification codes | Email address, email content |
| Apple, Google | Provides authentication via Sign in with Apple and Sign in with Google | Name, email at time of sign-in |
| Payment processors | Processes card payments and bank transfers | Payment amount, transaction reference; no card details stored by us |
| Delivery service providers | Performs the physical delivery of your order | Name, phone, address, delivery instructions |
Each service provider is bound by contract or their own terms to use your information only for the services they provide to us.
Business and marketing partners
We share aggregated and hashed information with Meta (Facebook and Instagram) and other advertising partners so we can measure ad performance and reach similar audiences. We do not sell your personal information.
Legal and safety disclosures
We may disclose your information when required to do so by law, to respond to lawful requests from public authorities, to enforce our Terms of Service, or to protect the rights, safety, or property of our customers, our team, or others.
Business transactions
If Nizami Farms is involved in a merger, acquisition, financing, or sale of business assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and any new privacy practices that apply.
WhatsApp communications
Because most of our customer communication happens on WhatsApp, this section explains how we handle WhatsApp messages.
We use the WhatsApp Business Cloud API, operated by Meta, to send and receive WhatsApp messages from our official business number. When you message us or we message you:
- Meta processes and stores the messages on WhatsApp's infrastructure, governed by Meta's privacy policies.
- We store a copy of the conversation history in our internal systems so our team can respond and provide support.
- We use pre-approved templates to send transactional notifications about your orders (these do not require you to message us first).
- We only initiate marketing or promotional messages on WhatsApp with your prior opt-in.
- You can opt out of marketing WhatsApp messages at any time by replying STOP, by telling our team, or by emailing support@nizamifarms.com. Transactional order updates will continue.
Account information and deletion
You can manage your account information in the following ways:
- Update your details at any time in the mobile app under Account, or by messaging us on WhatsApp.
- Delete your account at any time from the mobile app under Account → Delete Account, or by emailing support@nizamifarms.com.
When you delete your account, we will: - Remove your name, email, phone, and saved addresses from our active systems within 30 days. - Retain your order history and invoices for the period required by Pakistani tax and commercial law (typically 6 years). - Delete or anonymize any data that is no longer required for legal, tax, fraud prevention, or dispute resolution purposes.
Deleting your account in the app deletes your account on our backend and removes you from our customer records on Shopify. It does not delete your WhatsApp conversation history on Meta's servers; you can manage that within the WhatsApp app.
Data retention
We retain your personal information for as long as we need it to provide our Services and for the periods required by law. The specific retention periods are:
| Type of information | Retention period |
|---|---|
| Active account information | While your account is active |
| Order history and invoices | 6 years from the order date (tax and commercial law) |
| Crash and error reports | 90 days |
| Marketing analytics | 24 months from collection |
| WhatsApp message history | 24 months from the most recent message |
| Deleted account data | Anonymized within 30 days, except where retention is legally required |
We securely delete or anonymize information once we no longer need it.
Children's privacy
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us at support@nizamifarms.com and we will delete it promptly. Customers under the age of 18 should only use our Services with the involvement of a parent or guardian.
Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These steps include encrypted connections (HTTPS) across our website and app, encrypted storage of sensitive credentials, role-based access control on our internal systems, and ongoing monitoring of our infrastructure.
No security measures are perfect. We cannot guarantee that information you send us will be 100% secure in transit or at rest. If you believe your account has been compromised, contact us immediately at support@nizamifarms.com or +92 333 5300905.
International transfers
Some of our service providers (such as Shopify, Vercel, Neon, Meta, Sentry, and Resend) are located outside Pakistan, including in the United States, the European Union, and other jurisdictions. When we transfer your personal information outside Pakistan, we rely on the service provider's own data protection commitments, contractual safeguards, and recognized international transfer mechanisms where applicable.
Your rights
Depending on where you live, you may have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you
- Correction: request that we correct inaccurate or incomplete information
- Deletion: request that we delete your personal information (subject to legal retention requirements)
- Opt-out of marketing: tell us to stop sending you marketing communications
- Data portability: request a copy of your information in a portable format
To exercise any of these rights, email us at support@nizamifarms.com with your request. We will respond within 30 days. We may need to verify your identity before fulfilling certain requests.
Marketing preferences
You can opt out of marketing communications at any time:
- Email: click the unsubscribe link at the bottom of any marketing email
- WhatsApp: reply STOP to any marketing WhatsApp message
- SMS: reply STOP to any marketing SMS
- In-app: turn off marketing notifications in the app's Account → Notification Preferences (when available)
Opting out of marketing does not stop transactional messages about your orders, account, or essential service updates.
Third-party websites and links
Our Services may include links to third-party websites, including social media platforms, payment processors, and delivery tracking pages. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing any information with them.
User-generated content
If you submit reviews, photos, or other content to public areas of our Services, that content will be visible to others. We are not responsible for how others use information you make public. Be thoughtful about what you share.
Complaints
If you have a complaint about how we handle your personal information, please contact us first using the details below. We take complaints seriously and will work to resolve your concerns. If you are not satisfied with our response, you may also have the right to lodge a complaint with the relevant data protection authority in your country.
Contact
For any questions, requests, or complaints about this Privacy Policy or our handling of your personal information, contact us at:
Nizami Farms Rehman Arcade, Aabpara Market, G-6/1 Islamabad 44000, Pakistan
Email: support@nizamifarms.com Phone and WhatsApp: +92 333 5300905
We aim to respond to all privacy-related inquiries within 30 days.